Swipy

Refund Policy

Refund Policy

At Pango Pearl Restaurant, we strive to provide exceptional dining experiences to all our guests. We understand that circumstances may arise where a refund is necessary, and we aim to address such situations promptly and fairly. Please review our Refund Policy outlined below:

1. Reservation Deposits:

  • For reservations requiring a deposit, such as large parties or special events, the deposit amount will be clearly communicated at the time of booking.
  • Deposits are typically non-refundable unless otherwise stated in the terms and conditions provided during the reservation process.
  • Refunds for deposit payments may be considered in exceptional circumstances, subject to management approval.

2. Cancelled Reservations:

  • If you need to cancel your reservation, we kindly ask that you notify us as soon as possible to allow us to accommodate other guests.
  • Cancellations made within a specified time frame  24 hours prior to the reservation may be eligible for a refund of any deposit paid, subject to our discretion.
  • Refunds for cancelled reservations are typically issued to the original payment method used for the reservation.

3. Unsatisfactory Dining Experience:

  • If you are dissatisfied with your dining experience at Pango Pearl Restaurant, we encourage you to bring your concerns to the attention of our staff or management immediately.
  • We are committed to addressing any issues or shortcomings to ensure your satisfaction.
  • Refunds for unsatisfactory dining experiences will be considered on a case-by-case basis, and we may offer alternatives such as complimentary meals or discounts for future visits.

4. Billing Disputes:

  • In the event of a billing error or discrepancy, please notify us promptly so that we can investigate and resolve the issue.
  • We will make every effort to rectify any billing errors and provide appropriate refunds if necessary.

5. Contact Us:

  • If you have any questions or concerns regarding our Refund Policy, or if you need assistance with a refund request, please contact us at agmconnect@pangopearl.com.

6. Policy Updates:

  • We reserve the right to update or modify our Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website or other communication channels.

Thank you for choosing Pango Pearl Restaurant. We appreciate your understanding and cooperation regarding our Refund Policy.